Frequently Ask Questions

Orders, Shipping & Delivery

Common questions about placing orders, lead times, international shipping, and tracking your FACILE SURGICAL Instruments purchase.

Materials, Quality & Sterilisation

Learn about our stainless steel instruments, manufacturing standards, care instructions, and autoclave compatibility.

Returns, Custom Orders & Support

Information on return policy, custom instruments, OEM branding, and how to reach our sales team.

Minimum Order Quantity?
 
Minimum Order Quantity (MOQ) requirements apply in all cases; for general instruments our MOQ is 1(One) instruments whereas for special items we decide on a case to case basis.
Do you offer any Warranty??

Guarantee period of 1 year is applicable on all instruments against rust, corrosion, pitting or any other manufacturing related defect.

Do You Charge any Shipping Charges?

 

Yes, We charge shipping charges behalf on product weight worldwide.
We also offer free shipping if order value above $1500 US Dollar. This offer is valid then any other discount did not apply.
Whats payment method do you accept?

 

 

We accept Payment via these methods:

I) Bank Transfer
ii) Credit and Debit card (VISA & MASTERCARD)
iii) Western Union

How Long Delivery Time?

 

 
All orders received through FACILE website are processed and, if the stock is available, despatched within 4 working day of receiving the order. Therefore, your ordered products will have to go through a production process, and the production period may varry according to number of products and quantity, which may be 1-4 weeks.